Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to Vitara. We are committed to protecting your privacy and the privacy of the residents who use our voice AI companion service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
We collect information that you provide directly to us, including:
- Voice conversations and audio recordings
- User preferences and settings
- Facility and account information
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our voice AI companion service
- Personalize conversations and remember user preferences
- Monitor resident wellbeing and alert care staff when appropriate
- Analyze usage patterns to enhance our service
- Ensure compliance with healthcare and privacy regulations
4. Data Security
We implement industry-standard security measures to protect your information. All voice data is encrypted in transit and at rest. We regularly review and update our security practices to ensure the highest level of protection for sensitive resident information.
5. HIPAA Compliance
Vitara is designed to be HIPAA-compliant when used in healthcare settings. We maintain appropriate safeguards to protect protected health information (PHI) and can execute Business Associate Agreements (BAAs) with covered entities.
6. Data Retention
We retain conversation data for as long as necessary to provide our services and comply with legal obligations. Facilities can request deletion of resident data at any time by contacting us.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of certain data collection practices
- Receive a copy of your data in a portable format
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.